Return & Refund Policy
NEW MAHALAKSHMI STORES is keen to provide its customers with a high level of customer service, so as to ensure the complete satisfaction of all its customers. Consequently, NEW MAHALAKSHMI STORES always aims to enhance the shopping experience of its customers, so as to provide the best quality of products and services.
Consequently, and in furtherance of the aforementioned objectives, in the unlikely event that you as the customer are unsatisfied with the product received from NEW MAHALAKSHMI STORES, you may contact the NEW MAHALAKSHMI STORES TEAM with your complaints/ feedbacks at info@nmls.co.in. We will ensure that we revert to you at the earliest, with a satisfactory resolution of your grievance, if any.
NOTE : NO RETURN OF PRODUCTS AFTER (7) SEVEN DAYS OF RECEIVING THE PRODUCT. NO EXCHANGE.
Goods once sold cannot be taken back unless found to be eligible for return at the discretion of NEW MAHALAKSHMI STORES as detailed below.
In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered differs from what you had reasonably expected, you may return the product unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund, within seven (7) days from the date on which these products are delivered. We offer a 7 working days refund policy for the Eligible products.
On receipt, in case it is noticed that the external packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, you may either refuse to accept delivery or accept delivery only after putting a suitable remark on the proof of delivery indicating the nature of damage or tampering that you observe. Customer should also lodge a proper complaint with the local office of the courier agency, so that NEW MAHALAKSHMI STORES may address the same, so as to avoid such occurrences in future.
In case of receipt of product in damaged condition or, with manufacturing defect or a wrong product has been received, kindly contact NEW MAHALAKSHMI STORES at info@nmls.co.in, within twenty four[24] hours of receipt of product.
We request you to retain all packaging materials and product until receipt of instructions from our customer service team in relation to the same.
In case of any other complaints, email NEW MAHALAKSHMI STORES at info@nmls.co.in, within twenty-four [24] hours of receiving the product.
We request that you DO NOT return any product, before receiving confirmation from NEW MAHALAKSHMI STORES team for the same. In case any product is returned without such confirmation, NEW MAHALAKSHMI STORES does not guarantee any credit or replacement of the product.
The email should contain comprehensive details of the defects/complaints of the single order/package delivery. Please note that NEW MAHALAKSHMI STORES shall examine the returned products for all such defects/variations, on the basis of the customer’s emails. All defective products being returned to NEW MAHALAKSHMI STORES shall be done ONLY through registered airmail/courier.
All shipping costs of returning the defective products back to India over and above such amount paid by customer towards shipping charges while receiving the same from India are to be borne by the customer entirely, and NEW MAHALAKSHMI STORES shall have no additional liability in this regard.
All defective products ALONG WITH COPY OF INVOICE, ORIGINAL PACKING AND IN THE ORIGINAL CONDITION as sent to customer, shall have to be sent back to NEW MAHALAKSHMI STORES within seven (7) working days from receipt of confirmation for the same from NEW MAHALAKSHMI STORES. Safe receipt of defective product by NEW MAHALAKSHMI STORES is sole responsibility of the customer, and upon compliance of these provisions, the obligations of NEW MAHALAKSHMI STORES, if any, under this return policy come into effect.
While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’.
In the event that it is found on examination of product/invoice/order receipt that the error has occurred due to any act or omission of the customer, then NEW MAHALAKSHMI STORES may, at its discretion, and if so, requested by the customer, make the necessary modifications/alternations, AT THE SOLE COST OF THE CUSTOMER.